Support & FAQ

Here are some of our most frequently asked questions regarding yurts, orders, and shipment. If you have a detailed question, don’t hesitate to contact us.

Most common questions

The pricing can vary, but a standard yurt that can be shipped abroad with the proper paperwork and forms usually costs about $5000 including shipping. If you buy in bulk (more than 5 yurts), there is a discount, please contact us for more details.

For orders smaller than 5 yurts, it takes 1-2 weeks to arrive in our warehouse in Frankfurt. Bigger orders can take on average 4 weeks to arrive in our warehouses.

Besides customs tax, paperwork, import and export documentation, we offer free shipping to our warehouse. You can pick up your delivery from Frankfurt or Chicago free of charge Or you can have your local delivery company pick it up as well.

Yes, our yurts are designed and manufactured by real artisans from Central Asia. Whether you are getting a Mongolian, Kazakh, or Kyrgyz yurt, they are fully authentic because we partner with yurt masters from each specific region.

As long as you properly insulate your yurt, yes it is incredibly warm during winter months. Mongolian nomads survive in -40 degree weather without any problems during the winter months.

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